The
Tale of Two Dogs
A reminder about the benefits of positive
reinforcement
Used with permission of Joel H. Weldon &
Associates, Inc.
http://www.SuccessComesInCans.com
As a first time dog owner, he
failed. He would call, “Ginger!” but Ginger wouldn’t
respond. She continued wandering and sniffing bushes, as
dogs are wont to do, and only return when she wanted to,
which was neither soon nor quick enough to suit him. And
when she did come back, he was furious. He would grab her
collar, shake her and yell, “BAD dog! You come when I call!”
But she gradually became even less inclined to respond and
he grew more frustrated, until one day he left the dog on a
friend’s farm where she could run free.
Enter dog number two—Dusty.
By now our friend, the misguided dog-lover, had matured such
that he remained calm even when Dusty ignored his commands.
He just waited until Dusty did respond, then he lavished
praise and affection upon her. He would hug her and pat her
and say, “GOOD dog, Dusty!” Thus Dusty quickly learned that
being obedient was a pleasant experience, and she became an
exceptionally obedient dog, which made her master a happy
dog-owner.
The difference? It wasn’t
the dogs. It was the way they were treated—one negatively,
one positively. And if positive reinforcement worked with
Dusty, wouldn’t it be equally effective with people?
Behavioral scientists
answer that question with an emphatic YES, saying that when
a person does something and is immediately rewarded, he or
she will tend to do it again—consciously or unconsciously
seeking further positive reinforcement.
You can test this theory by
asking yourself how you feel when someone tells you . . .
“Your report to the
committee was excellent. Thanks for being so complete, yet
so concise.”
Your office is a haven for the confused. It’s always so neat
and well-organized.”
“Your quick action saved that account. We’re grateful to
you.”
How do you feel?
Naturally, you feel pleased and proud. You feel more
commitment to those who recognized and rewarded you for your
effort —and your inclination is to work even harder.
That’s nothing profound,
of course. You’ve known about the benefits of positive
reinforcement all your life. But now that you’ve been
reminded of them...
Here’s what you can do:
Look for opportunities to
give positive reinforcement. If a loved one doesn’t keep in
touch as often as you’d like, don’t complain. Instead, wait
until he or she does call, then say, “It’s great to hear
from you! Your phone calls brighten my day!”
Next time you watch a
football game, notice how teammates pat, hug and praise each
other when they perform well. Likewise, whenever those on
your “team” perform well, give them the positive
reinforcement they deserve.
Timing is important. Be
quick about it! Saying to your mate, “You looked wonderful
last Thursday night,” is of no value.
And don’t forget yourself.
Actress Ruth Gordon said, “An actor has to have compliments
and positive reinforcement. If I go long enough without
getting a compliment, I compliment myself and that’s just as
good—because at least then I know it’s sincere!”
© JOEL H. WELDON &
ASSOCIATES, INC. http://www.SuccessComesInCans.com ®
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