FAQs

Sabio is a Miami based IT support and consulting firm that has been providing small business with a “Fortune 500″ IT department at an affordable, flat rate fee for the past 14 years. Sabio is your professional, reliable technology department making sure your IT operations are secure and seamless.

For practically every business one of your biggest cost is the time wasted by employees sitting around while their IT systems are not working properly. According to IDC research, over 40% of computer problems go unsolved. This is a huge drain on your employees’ productivity. Sabio Wise Care services help you reduce your total cost of IT ownership while simultaneously improving efficiency and productivity. Sabio provides your organization with a team of experienced and highly trained experts that are assigned to you and provide unlimited support at a flat monthly fee.

Sabio services are designed for the Small business and are priced based on the size of your network. We provide you with one flat monthly fee and in turn we become your complete IT department. Because our prices are based on the size of your network, you can rest assured that you don’t have to pay huge monthly fees for services you don’t use. Our service plans are designed for organizations with 5-100 employees. We will happily provide you with a price quote. Simply call us at 305.499.9088 or fill out our online form.

Hourly consultants are paid to fix problems. They are not paid to prevent them from happening. They only make money when your system breaks, and the more often it breaks and the longer it stays broken the more money they make. Sabio only succeeds when you are up and running – which means that your goals and our goals concerning IT are exactly the same. Going with a flat fee Wise Care ™ service plan reduces your IT costs, improves the performance of your IT systems and avoids catastrophic and very costly IT failures.

Sabio proactively monitors your network devices. Devices such as computers, servers, firewalls and more. So even though we are not always at your location, we are proactively monitoring your network ensuring that your IT operations are running smoothly. At Sabio, we emphasize both people and technology. We know that it requires the watchful eyes of our engineers and automated tools to proactively monitor your network to keep your IT operations running smoothly. Here’s step by step process highlighting how our platform works:

  1. Sabio installs a small program on your computers and servers.
  2. Your computers securely communicate with the data center.
  3. Sabio monitors a broad range of network devices such as computers, servers, firewalls and more.
  4. Sabio proactively manages these devices. This includes management of your antivirus, antispyware, patches, backup and more.
  5. Sabio engineers notifies you of any potential issues and fixes many of these problems before they even occur.
  6. If you encounter a problem, you can contact our help desk or one of the engineers assigned to your company. With your permission, your Sabio engineer can immediately remotely access your computer and resolve the problem immediately.

Yes. The Wise Care ™ platform from Sabio was originally designed for banks and commercial applications. This platform has undergone intense scrutiny from all types of security experts. This software is used by governments, financial institutions, and other security conscious organizations. This platform operates entirely over secured 128-bit encrypted connections. The agents send only asset data and performance data to the data center. Confidential information such as user’s passwords does not leave the user’s machine. The agents send this information over outbound port 443 (SSL). There is no threat of a virus spreading or hack over the Internet due to this outbound connection. Client side firewall configurations are not needed with this platform as it operates entirely over outbound connections to the data center. This allows the agents to work in any network configuration without introducing vulnerability to inbound port scans or network attacks.Yes. The Wise Care ™ platform from Sabio was originally designed for banks and commercial applications. This platform has undergone intense scrutiny from all types of security experts. This software is used by governments, financial institutions, and other security conscious organizations. This platform operates entirely over secured 128-bit encrypted connections. The agents send only asset data and performance data to the data center. Confidential information such as user’s passwords does not leave the user’s machine. The agents send this information over outbound port 443 (SSL). There is no threat of a virus spreading or hack over the Internet due to this outbound connection. Client side firewall configurations are not needed with this platform as it operates entirely over outbound connections to the data center. This allows the agents to work in any network configuration without introducing vulnerability to inbound port scans or network attacks.

Sabio provides the support of a full time IT staff available 24 X 7 without the financial burden of having these staff members on your payroll. Allowing Sabio’s s team to handle your IT management and support allows you to focus on your business without having to dedicate an individual or individuals in your company to IT management. This improves your organization’s productivity, efficiency and reduces the total cost of ownership. When you hire Sabio, you get the best of an IT Department and the expertise of an entire team. Sabio provides you with an entire IT department at your fingertips for a fraction of the cost of hiring a full time IT person.

With Sabio Wise Care ™ your servers are being monitored 24/7, we immediately know when there is a problem and begin working on resolving it. We initially try to fix that problem remotely so that your server is online as soon as possible. If we cannot resolve this problem remotely, we call the designated emergency contact at your company before your office opens. Your field engineer is then dispatched to your office and fixes the problem before your employees begin working that day. This is a great example of how Sabio can save your company time and money by minimizing or eliminating downtime of your IT systems.

No. The only requirement is that your computers or servers be running a supported Microsoft operating System