Sabio’s computer equipment maintenance offering consists of servicing computer hardware and occasionally software, locating problems and repairing or replacing faulty components.

General maintenance will involve advising on equipment, setting up new facilities and ensuring that the system runs smoothly. Maintenance may be offered as a one-off call out service or as part of a service contract, which includes routine checking at regular intervals, although most companies opt for a contract that incorporates both.

Each contract will state exactly what maintenance is involved, such as guaranteed response and fix times to reassure customers about how long it will take to resume their operations. The business must be sure that these guarantees can be met. Contracts are usually tailor-made to suit customer needs, so there is not normally a standard contract or fee.

A variety of other services may include installations, virus checking software, professional advice or free estimates and quotations. Many maintenance contracts also include replacement equipment while the repair is taking place or as a permanent measure.